Furthermore, he truly believes that taking care of employees is a company’s top priority (Modern 2017). He is a lawyer by trade, so he always has had a passion for helping others (Modern SL Website 2017). They demonstrate strong moral behavior toward followers, the organization, and other stakeholders” (2016, p.226). Northouse defines servant leaders as those “who place the good of followers over their own self-interests and emphasize follower development. Kelleher would be described as a servant leader by definition. It all starts at the top with Founder Herb Kelleher. There is something else at play other than luck at Southwest Airlines. One may ask, how is this possible? How have they gone that long? Is it luck or is there something else going on? Well, it should be known that it is the latter. Southwest’s major claim to fame in the airline industry is that, as of 2019, they had 46 consecutive years of profitability (O’Donnell 2019). ![]() Today they operate 752 aircraft, serve 101 destinations, and employ more than 60,000 people (Southwest 2010). They are headquartered in Dallas, TX and operate mostly in the US. ![]() ![]() The airline, originally named Air Southwest, was founded in 1967 by Herb Kelleher, later changing its name to Southwest Airlines in 1971 (Southwest 2010). There are many horror stories pertaining to the airline industry, but one success story is Southwest Airlines.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |